Shipping policy

1. Order Processing

  • Orders are usually processed within 1–3 business days after they are placed.
  • Orders are not processed on weekends or public holidays.
  • You’ll receive a confirmation email once your order is placed and another email once your order ships.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

  • Standard Shipping: Estimated delivery usually 3–10 business days (varies based on destination).
  • Express Shipping: Estimated delivery 1–4 business days (where available).
  • Shipping times begin after your order has been processed and shipped.

Note: Delivery times are estimates and may vary due to carrier delays, holidays, customs processing (for international orders), or weather conditions.

3. Shipping Rates

  • Shipping charges are calculated at checkout based on:
    • Your delivery location
    • The weight and size of the package
    • The shipping method selected
  • Some orders may qualify for free standard shipping (for example, orders above a certain amount).

4. International Shipping

  • We ship internationally to many countries.
  • Import duties, taxes, and customs fees (if any) are the responsibility of the customer.
  • These fees may be charged once the package reaches your country and aren’t included in product or shipping pricing at checkout.
  • Delivery times for international shipping may be longer due to customs processing.

5. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number by email or SMS.
  • Use this tracking number on the carrier’s website to check delivery updates.

6. Lost, Stolen, or Damaged Packages

  • Once a package is scanned as delivered by the carrier, responsibility transfers to the recipient.
  • If a package is reported lost or not delivered, contact us within a reasonable time (e.g., within 7–10 days) so we can help file a claim with the carrier.
  • Please save all original packaging and shipment details when reporting damaged items.

7. Contact & Support

For any questions about shipping or delivery, please contact our customer support:

  • 📧 Email: arslanxmoon666@gmail.com
  • 📞 Phone: 03086378254